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Product Exchange

EXCHANGES

In the rare eventuality you wish to return or exchange a product, please read our below policies - 

  • Our Exchange policy lasts 7 days. If 7 days have gone by since your receipt of the order, unfortunately we cannot offer you an exchange.
  • In the unlikely event that your merchandise arrives damaged, you should email us at hello@shruseternity.com with a photo of the damaged product with the Tags within 48 hours of receiving your order. 
  • To be eligible for a Exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Exchange can be done only once.
  • Acceptance of Exchange is restricted to scenarios such as aberration in colours from what is shown in the website to the actual, or in the event of a defect in the product.
  • To initiate an exchange, please write to us at hello@shruseternity.com, with complete information - Order Details, the reason behind your intention to Exchange the product .This should be done within 7 days from the date of receiving the products for us to assess, validate and accept or decline a return.
  • Shruseternity Pvt Ltd reserves the right to refuse a return / exchange if found not valid , in which case the relevant reasoning will be provided to you
  • Exchange Saree shipping – Once we confirm the acceptance of Exchange , kindly ship the product back to the following address Shruseternity, Old No:9, New No 19, 1st Floor, Sona House, Lynwood Avenue, Mahalingapuram, Chennai - 600034. Phone : +919003003841/04448609445
  • We will dispatch the exchange product after we receive and accept the original product.
  • You will be responsible for your own shipping costs for returning your item(s). Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please note : 

  • Shruseternity cannot be held responsible for any damage that occurs to the saree after purchase due to rain, overuse, stains, incorrect cleaning and care, and other normal wear and tear. 
  • If you have requested falls and peco, and/or saree tassling/ blouse detachment services to your purchased sari, Exchanges are not permitted. 
  • All products bought at SALE PRICE are not eligible for Exchange.
  • Decor items and Accessories are not eligible for exchanges.

 

If you have any questions/concerns please reach out to us - we will be happy to help and serve you.