In the rare eventuality you wish to return or exchange a product, please read our below policies -
- Our Exchange policy lasts 7 days. If 7 days have gone by since your receipt of the order, unfortunately we cannot offer you an exchange.
In the unlikely event that your merchandise arrives damaged, you should email us at email@example.com with a photo of the damaged product with the Tags within 48 hours of receiving your order.
- To be eligible for a Exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Exchange can be done only once.
- Acceptance of Exchange is restricted to scenarios such as aberration in colours from what is shown in the website to the actual, or in the event of a defect in the product.
- To initiate an exchange, please write to us at firstname.lastname@example.org, with complete information - Order Details, the reason behind your intention to Exchange the product .This should be done within 7 days from the date of receiving the products for us to assess, validate and accept or decline a return.
- Shruseternity Pvt Ltd reserves the right to refuse a return / exchange if found not valid , in which case the relevant reasoning will be provided to you
- Exchange Saree shipping – Once we confirm the acceptance of Exchange , kindly ship the product back to the following address Shruseternity, Old No:9, New No 19, 1st Floor, Sona House, Lynwood Avenue, Mahalingapuram, Chennai - 600034. Phone : +919003003841/04448609445
- We will dispatch the exchange product after we receive and accept the original product.
- You will be responsible for your own shipping costs for returning your item(s). Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please note :
- Shruseternity cannot be held responsible for any damage that occurs to the saree after purchase due to rain, overuse, stains, incorrect cleaning and care, and other normal wear and tear.
- If you have requested falls and peco, and/or saree tassling/ blouse detachment services to your purchased sari, Exchanges are not permitted.
- All products bought at SALE PRICE are not eligible for Exchange.
- Decor items and Accessories are not eligible for exchanges.
If you have any questions/concerns please reach out to us - we will be happy to help and serve you.